--- title: What happens if my candidate did not receive the link from Veremark? description: "Once you've clicked \"Send Request\", your candidate will immediately be emailed their secure Veremark link to declare and submit their education documents to us." --- [Skip to content](https://help.veremark.com/what-happens-if-my-candidate-did-not-receive-the-link-from-veremark#main-content) English Show submenu for translations ![V-logo\_new.png\]](https://help.veremark.com/hs-fs/hubfs/V-logo_new.png?height=40&name=V-logo_new.png) Open main navigation Close main navigation - English Show submenu for translations - Go to veremark.com Go to veremark.com Support from Veremark - There are no suggestions because the search field is empty. 1. [Help Center](https://help.veremark.com/?hsLang=en) 2. [MOM (Ministry of Manpower, Singapore)](https://help.veremark.com/mom-ministry-of-manpower-singapore?hsLang=en) 3. [MOM Processing, Status & Turnaround](https://help.veremark.com/mom-ministry-of-manpower-singapore?hsLang=en#mom-processing-status-turnaround) September 1, 2026 # What happens if my candidate did not receive the link from Veremark? Once you've clicked "Send Request", your candidate will immediately be emailed their secure Veremark link to declare and submit their education documents to us. If your candidate tells you that they did not receive it, please try the following: **Step 1: Ensure that your order was successfully placed with Veremark.** After clicking the "Send Request" button, your candidate name and a case ID number will show up on your Requests dashboard for you to monitor the status. If you do not see your candidate's name or case there, then your system connection may have dropped previously while submitting; simply click on "New Request" to order again. ![20-1](https://help.veremark.com/hs-fs/hubfs/20-1.jpg?width=624&height=217&name=20-1.jpg) **Step 2: Ask your candidate to check their Junk / Spam folder.** Depending on their email settings, some candidates may not see emails from Veremark as it was filtered into their Junk or Spam folder. Please guide them to check there and search for an email sent from info@email.veremark.com ![20-2](https://help.veremark.com/hs-fs/hubfs/20-2.jpg?width=624&height=323&name=20-2.jpg) **Step 3: Delete and resubmit your order** To trigger a new link for your candidate again, please click on the 3 dots on your candidate profile and select "Send reminder".   ![20-3](https://help.veremark.com/hs-fs/hubfs/20-3.jpg?width=624&height=183&name=20-3.jpg) A reminder link will be sent to your candidate via the contact details you had provided i.e. email and/or SMS. To switch on SMS notifications, please click on your "Settings" and "System Notifications" page to switch on for "Enable SMS reminders". If you did not enter your candidate's phone number previously, you may wish to click on "Delete request" and redo your order again. ![20-4](https://help.veremark.com/hs-fs/hubfs/20-4.jpg?width=624&height=331&name=20-4.jpg) **Step 4: Contact the Veremark team for manual assistance.** If you've tried the above steps and your candidate still says that they have not received the Veremark link from us, please email to our dedicated team [enquiries-mom@veremark.com](mailto:enquiries-mom@veremark.com) for manual assistance. 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