--- title: How do I cancel or delete a check? description: The method by which you can cancel a check is dependent on whether the candidate has completed their data entry. --- [Skip to content](https://help.veremark.com/how-do-i-cancel-a-check#main-content) English Show submenu for translations ![V-logo\_new.png\]](https://help.veremark.com/hs-fs/hubfs/V-logo_new.png?height=40&name=V-logo_new.png) Open main navigation Close main navigation - English Show submenu for translations - Go to veremark.com Go to veremark.com Support from Veremark - There are no suggestions because the search field is empty. 1. [Help Center](https://help.veremark.com/?hsLang=en) 2. [Client Support](https://help.veremark.com/client-support?hsLang=en) 3. [Initiating & Managing Checks](https://help.veremark.com/client-support?hsLang=en#initiating-managing-checks) August 6, 2026 # How do I cancel or delete a check? ## The method by which you can cancel a check is dependent on whether the candidate has completed their data entry. ### Deleting a candidate If you wish to completely cancel the candidate, and the stage is still 'Requested', which means the candidate hasn't yet completed their data entry, you can delete the candidate yourself. This can be done directly on the platform, in the **Requests** tab by clicking the icon on the right hand side of the candidate card. You will be presented with three options, click on **Delete request** to complete the action.  You will not be charged for this candidate request. When making a payment using credits, you will promptly receive an automated email from Stripe containing details of the credited refund. ![](https://help.veremark.com/hubfs/image-png-Aug-01-2023-05-18-44-0809-PM.png) If you wish to permanently delete a candidate who has already completed their data entry, you will not be able to delete them from the platform yourself. Please contact Client Support to request this action. Deleting a candidate whose background check is already in progress will be fully billable in accordance with our cancellation policy, as work on the request has already commenced. All checks included in the request will be assigned a **Cancelled** status. ### **Cancelling a Single Check or Part of a Candidate Request** If you wish to cancel an individual check within a candidate request, please contact our Client Support team, who will be happy to assist you. If the overall request stage is **In Progress**, the check status will be set to **Cancelled**. - [About - Veremark](https://help.veremark.com/about-veremark?hsLang=en#main-content) - [Company Profile & Offerings](https://help.veremark.com/about-veremark?hsLang=en#company-profile-offerings) - [General Support & Contact Options](https://help.veremark.com/about-veremark?hsLang=en#general-support-contact-options) - [Client Support](https://help.veremark.com/client-support?hsLang=en#main-content) - [Getting Started & Account Settings](https://help.veremark.com/client-support?hsLang=en#getting-started-account-settings) - [Initiating & Managing Checks](https://help.veremark.com/client-support?hsLang=en#initiating-managing-checks) - [Turnaround Times & Client Operations](https://help.veremark.com/client-support?hsLang=en#turnaround-times-client-operations) - [Adjudication & Deciding Results](https://help.veremark.com/client-support?hsLang=en#adjudication-deciding-results) - [UK Regional Checks](https://help.veremark.com/client-support?hsLang=en#uk-regional-checks) - [US Regional Checks](https://help.veremark.com/client-support?hsLang=en#us-regional-checks) - [Partner Integrations](https://help.veremark.com/client-support?hsLang=en#partner-integrations) - [Veremark API FAQs](https://help.veremark.com/client-support?hsLang=en#veremark-api-faqs) - [Productivity](https://help.veremark.com/client-support?hsLang=en#productivity) - [Candidate Support](https://help.veremark.com/candidate-support?hsLang=en#main-content) - [Completing Your Veremark Request](https://help.veremark.com/candidate-support?hsLang=en#completing-your-veremark-request) - [References & Referee Support](https://help.veremark.com/candidate-support?hsLang=en#references-referee-support) - [Verepass (Candidate Career Passport)](https://help.veremark.com/candidate-support?hsLang=en#verepass-candidate-career-passport) - [Referee Support](https://help.veremark.com/referee-support?hsLang=en#main-content) - [Referee Support](https://help.veremark.com/referee-support?hsLang=en#referee-support) - [MOM (Ministry of Manpower, Singapore)](https://help.veremark.com/mom-ministry-of-manpower-singapore?hsLang=en#main-content) - [MOM Processing, Status & Turnaround](https://help.veremark.com/mom-ministry-of-manpower-singapore?hsLang=en#mom-processing-status-turnaround) - [MOM Requirements & Guidelines (Client)](https://help.veremark.com/mom-ministry-of-manpower-singapore?hsLang=en#mom-requirements-guidelines-client) - [MOM Candidate Guides](https://help.veremark.com/mom-ministry-of-manpower-singapore?hsLang=en#mom-candidate-guides) - [Whistleblowing & Integrity (Security, Compliance & Privacy)](https://help.veremark.com/whistleblowing-integrity-security-compliance-privacy?hsLang=en#main-content) - [Technical Security & Safeguards](https://help.veremark.com/whistleblowing-integrity-security-compliance-privacy?hsLang=en#technical-security-safeguards) - [Compliance Frameworks & Accreditations](https://help.veremark.com/whistleblowing-integrity-security-compliance-privacy?hsLang=en#compliance-frameworks-accreditations) - [Data Storage & Privacy Rights (GDPR)](https://help.veremark.com/whistleblowing-integrity-security-compliance-privacy?hsLang=en#data-storage-privacy-rights-gdpr) - [Whistleblowing](https://help.veremark.com/whistleblowing-integrity-security-compliance-privacy?hsLang=en#whistleblowing) - [Integrations](https://help.veremark.com/integrations?hsLang=en#main-content) - [ATS & Platform Integrations](https://help.veremark.com/integrations?hsLang=en#ats-platform-integrations) - [FAQs](https://help.veremark.com/faqs?hsLang=en#main-content) - [Capability](https://help.veremark.com/faqs?hsLang=en#capability) [![veremark logo](https://help.veremark.com/hs-fs/hubfs/V_logo_small.png?width=154&height=40&name=V_logo_small.png "veremark logo")](http://veremark.com) veremark.com Help Center Copyright © 2026, Veremark Ltd