We reply as soon as we can within usual working hours.
Here at Veremark, we want you to have access to all the help that you need in a timely manner.
This is why we offer chat support that helps you get access to the most frequently asked questions, as well as connect you to our team if you need more help.
To set expectations, you will be asked a series of automated questions to help us route you to the right direction and team for your concerns.
Should none of the FAQs cover your concern, you can select "Something Else". This will allow you to create a ticket or get in touch with one of our customer success agents within a few minutes of posting your request. At most, this can extend to a couple of hours outside of usual working hours.
Our office hours is 9:00 AM to 11:59 AM GMT+8