How to Delete Cookies and Cache in Various Web Browsers

Why clear your cookies and cache?

Websites save temporary data on your device to load faster. Over time, this saved data can become outdated or broken, causing issues with your browser.

Clearing your cookies and cache is the fastest way to fix:

• Loading issues: Such as frozen pages or blank screens.

• Login problems: If you are stuck on a login loop or a page won't submit.

• Slow performance: If the website is lagging or loading outdated information.

Google Chrome

1. Open Chrome.
2. Click on the three vertical dots (⋮) in the top-right corner to open the menu.
3. Hover over More tools and then click on Clear browsing data.
4. Select the time range (e.g., "Last hour," "Last 24 hours," "All time").
5. Check the boxes for Cookies and other site data and Cached images and files.
6. Click on Clear data.

Mozilla Firefox

1. Open Firefox.
2. Click on the three horizontal lines (≡) in the top-right corner to open the menu.
3. Select Options or Preferences.
4. Navigate to the Privacy & Security tab.
5. Under Cookies and Site Data, click on Clear Data.
6. Check both Cookies and Site Data and Cached Web Content.
7. Click Clear.

Safari (Mac)

1. Open Safari.
2. Click on Safari in the top menu bar.
3. Choose Preferences.
4. Navigate to the Privacy tab.
5. Click on Manage Website Data.
6. Select Remove All or select specific sites and click Remove.
7. Confirm by clicking Remove Now.

Microsoft Edge

1. Open Microsoft Edge.
2. Click on the three horizontal dots (…) in the top-right corner to open the menu.
3. Choose Settings.
4. Under Clear browsing data, click on Choose what to clear.
5. Check the boxes for Cookies and saved website data and Cached data and files.
6. Click Clear.

Opera

1. Open Opera.
2. Click on the Opera logo in the top-left corner.
3. Select Settings from the dropdown menu.
4. Navigate to the Advanced tab on the left sidebar.
5. Click on Privacy & security.
6. Under Clear browsing data, click Choose what to clear.
7. Check the boxes for Cookies and other site data and Cached images and files.
8. Click Clear data.

Please Note

Clearing your cookies will sign you out of most websites you are currently logged into, so make sure you know your passwords before proceeding! We recommend doing this primarily when troubleshooting browser-related issues.

For further support, please contact our Client Support Team or reach out via your portal's live chat window.