--- title: Can I customise onboarding communications for new hires and employees? description: We talk about communication channel options --- [Skip to content](https://help.veremark.com/is-it-possible-to-customise-onboarding-comms-for-our-new-hires-and-employees#main-content) English Show submenu for translations ![V-logo\_new.png\]](https://help.veremark.com/hs-fs/hubfs/V-logo_new.png?height=40&name=V-logo_new.png) Open main navigation Close main navigation - English Show submenu for translations - Go to veremark.com Go to veremark.com Support from Veremark - There are no suggestions because the search field is empty. 1. [Help Center](https://help.veremark.com/?hsLang=en) 2. [Client Support](https://help.veremark.com/client-support?hsLang=en) 3. [Turnaround Times & Client Operations](https://help.veremark.com/client-support?hsLang=en#turnaround-times-client-operations) September 3, 2026 # Can I customise onboarding communications for new hires and employees? Yes. Veremark offers the flexibility to customize onboarding communications, allowing you to create a more personalized experience for your new hires and employees while maintaining a seamless verification process. #### **Default Onboarding Communications** By default, the Veremark platform automatically sends a series of system-generated emails and SMS reminders to candidates, referees, and verifiers throughout the screening process. #### These standard communications are professionally designed and require no additional configuration. **Customising Your Onboarding Experience** If you would like your onboarding communications to better reflect your organization's brand, messaging, or tone of voice, Veremark can support customized communication flows. #### **Important Considerations** Please note that all customization requests are subject to review to determine their feasibility and compatibility with the Veremark platform. Depending on the scope and complexity of the requested changes, there may be: - Additional implementation time. - Associated setup or professional service costs. - Further review to define the desired communication flow and requirements. #### **How to Request Customised Communications** To request customised onboarding communications, please contact our Client Support team or your dedicated Account Manager. 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