FAQs

In this section we have complied answers to general questions that are asked... frequently. 🔎

• What does 'Title reported into' mean?
• When do you opt to 'close' a non-responsive case? Do we get notified / liaised with?
• What happens if a referee/employer is non-responsive?
• Is there a notification when a check is completed?
• For non-profit, how does it work with volunteers?
• Are your operations offshore?
• We are looking for a partner to advise on local customs/regulations for screening - do you offer that?
• In which countries do you have drug screening?
• Can you provide advice on local regulations / legalities of different checks in countries?
• Once initiated, what is the lead time for the information request to be sent to the candidates?
• What is a Veremark Criteria?
• We have some very senior hires, will they go through the same candidate experience?
• Are multi account levels available, e.g. for managers and associates.
• Is it possible to customise onboarding comms for our new hires and employees
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• What integrations do you have?
• What are the requirements for AFP check in Australia?
• Can I upload documents on candidate behalf?
• How can I change Company settings & Password?
• How can I avoid sending duplicate requests?
• What does each stage of a request mean?
• What is the Veremark Career passport?
• How do I log into the dashboard if my invite link has expired?
• Can we get a user access audit from the platform?
• What's the difference between the candidate and client views on the portal?
• Why did the platform log me out after 15 minutes?
• Is there an API to pull platform data externally?
• Where can I find completed checks in the interface?
• Can a manager reset a user's login without admin help?
• Does the UI support language localisation?