--- title: The referee for character reference feedback is blank description: The referee for character reference feedback could not open the link for the performance questionnaires --- [Skip to content](https://help.veremark.com/the-referee-for-character-reference-feedback-is-blank#main-content) English Show submenu for translations ![V-logo\_new.png\]](https://help.veremark.com/hs-fs/hubfs/V-logo_new.png?height=40&name=V-logo_new.png) Open main navigation Close main navigation - English Show submenu for translations - Go to veremark.com Go to veremark.com Support from Veremark - There are no suggestions because the search field is empty. 1. [Help Center](https://help.veremark.com/?hsLang=en) 2. [Referee Support](https://help.veremark.com/referee-support?hsLang=en) 3. [Referee Support](https://help.veremark.com/referee-support?hsLang=en#referee-support) August 6, 2026 # The referee for character reference feedback is blank ### **Troubleshooting a Blank Questionnaire Screen** When a referee clicks the link for a Character Reference or Performance Questionnaire, the web page is blank or does not load correctly.Cause: This issue is most often caused by browser settings, network restrictions, or incompatible software. ### **Recommended Troubleshooting Steps** Please ask the referee to follow these steps in order. If one step resolves the issue, they do not need to continue to the next. 1. Use a Private or Incognito Window: The simplest first step is to copy the link and paste it into a new "Private" or "Incognito" browser window. This often bypasses issues related to browser cache and cookies. 2. Clear Browser Cache and Cookies: If a private window works, the issue is likely cached data. Clearing the browser's cache and cookies will ensure you are loading the latest version of the page. 3. Use a Different Supported Browser: Open the link in an up-to-date version of a supported browser, such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. Veremark does not support Internet Explorer or other outdated browsers. 4. Try Another Device or Network: If the issue continues, try opening the link on a different device (like a smartphone or personal computer) and a different network (like a home Wi-Fi or cellular data connection). This helps rule out corporate network restrictions. 5. 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