The referee for character reference feedback is blank

Troubleshooting a Blank Questionnaire Screen

When a referee clicks the link for a Character Reference or Performance Questionnaire, the web page is blank or does not load correctly.Cause: This issue is most often caused by browser settings, network restrictions, or incompatible software.

Recommended Troubleshooting Steps

Please ask the referee to follow these steps in order. If one step resolves the issue, they do not need to continue to the next.

1. Use a Private or Incognito Window: The simplest first step is to copy the link and paste it into a new "Private" or "Incognito" browser window. This often bypasses issues related to browser cache and cookies.
2. Clear Browser Cache and Cookies: If a private window works, the issue is likely cached data. Clearing the browser's cache and cookies will ensure you are loading the latest version of the page.
3. Use a Different Supported Browser: Open the link in an up-to-date version of a supported browser, such as Google Chrome, Microsoft Edge, Mozilla Firefox, or Safari. Veremark does not support Internet Explorer or other outdated browsers.
4. Try Another Device or Network: If the issue continues, try opening the link on a different device (like a smartphone or personal computer) and a different network (like a home Wi-Fi or cellular data connection). This helps rule out corporate network restrictions.
5. Contact Support: If the questionnaire still does not load after completing all the steps above, please contact Veremark Support or email clientsupport@veremark.com for further assistance.