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      6. What happens if my candidate’s school does not respond within the deadline?

      All MOM checks at Veremark are prioritized by our dedicated team who follows up closely with each institution through emails, phone calls and (where needed) physical on-site visits.

      However, we cannot control the school’s response time, and in some circumstances, the institution may not respond before you are due to submit your EP application. 

      In such cases, you can follow MOM’s instructions here below:

      If the verification is still pending after 14 working days and your awarding institution is found in the application form's drop-down list of accredited institutions, you can submit the work pass application first. You will need to:

      1. Key in the verification reference number provided by Veremark. 

        Please note that in the EP application form, you will need to key in the MOM verification reference number starting with “VM”. Otherwise, the application will be rejected by MOM. 

      2. Upload your receipt for the verification services.
      3. Once the verification outcome is known, you are not required to separately submit the verification proof to MOM, as MOM will directly liaise with Veremark regarding the outcome of the verification. However, if the qualification is found to be not genuine or could not be verified, MOM will revoke the work pass and ask your candidate to leave Singapore.

      To retrieve your MOM verification reference number for your candidates, clients may log into your Veremark portal and generate the case 15-digit code (VMXXXX...) by clicking on the Download icon: 

       

      Your receipt can be retrieved either from your email or on your Veremark platform. To prove that you've done your part in ordering the check at least 14 days before making your EP application, simply click on the Candidate profile and take a screenshot including the Timeline which shows the timestamp of when your candidate submitted their details to Veremark.

       

      Veremark is an approved partner by the Ministry of Manpower to do verified academic checks. You can purchase your check here:

      https://www.veremark.com/packages/mom-singapore-education-verification-package