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When do you opt to 'close' a non-responsive case? Do we get notified / liaised with?

Sometimes, a candidate's previous employer or university does not respond to our verification requests. This article explains how we handle these cases and how you are kept updated.

1. When is a case marked "Non-Responsive"?

We recognize a case as non-responsive after making sufficient attempts to contact the relevant party by email or phone without receiving an appropriate response.

Please note that candidates have the opportunity to nominate their preferred verifier details during their initial profile completion stage.

2. Sourcing & Due Diligence

If the check is still open and alternate contact details are needed to help facilitate the verification process, candidates can reach out to our Candidate Support team to provide this information.

While we consider the contact information provided, Veremark is required to carry out its own due diligence to ensure the verification is obtained from an authorized and appropriate source:

  • Authorized Departments: Employment confirmations are usually handled by a company's HR or payroll department. In some cases, a nominated contact may not be formally authorized to release employment information.
  • Report Integrity: Verifying the legitimacy of the respondent helps ensure the accuracy, compliance, and integrity of the final report.

3. How will you be notified?

You can configure your notification preferences in the Veremark portal to receive updates on your checks. A range of notification options is available, allowing you to choose when you would like to be notified.

  • No Custom Non-Responsive Alerts: Veremark does not send a specific notification when an entity is non-responsive, as you have real-time visibility in the Veremark portal to monitor the progress of the check, including the number of contact attempts that have been made.
  • Resolution: Once a check is officially closed as non-responsive, you can review the log, decide on alternative verification options (such as accepting tax documents or payslips), and then adjudicate the check.

Managing Your Notifications

To customize how and when you receive portal alerts:

Need Further Support?

For further support, please contact our Client Support Team or reach out via your portal's live chat window.