When do you opt to 'close' a non-responsive case? Do we get notified / liaised with?

We recognize as a case as non responsive after 5 attempts to have contacted the relevant party either by email or by phone. We will also reach out to the candidate to get alternate contact information as well as see if there is any other information they could provide to verify their claims. We will notify the client when this is the case to see what is acceptable.


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