When do you opt to 'close' a non-responsive case? Do we get notified / liaised with?

We recognize a case as non responsive after making 5 attempts to contact the relevant party either by email or by phone, and failing to get an appropriate response. We will also reach out to the candidate to get alternate contact information as well as see if there is any other information they could provide to verify their claims. We will notify the client when we close a case as non-responsive to see what is acceptable.


For further support please contact our client support team.