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Client Support
Are you a Veremark client, employer, hiring manager, or recruiter? Find guidance on managing your account, launching checks, reviewing results, and managing your screening process.
Getting Started & Account Settings
- How to manage internal notifications.
- How to navigate the dashboard
- How do I sign up as a Veremark client?
- How to create a new account
- Can a manager reset a user's login without admin help?
- How can I add & modify users?
- How to manage users
- Are multi account levels available, e.g. for managers and associates.
- How to customise branding
- How do I set up SSO?
- How can I change Company settings & Password?
- Can we customise the dashboard layout according to each team?
- How to add and manage child accounts
- How do I log into the dashboard if my invite link has expired?
- What's the difference between the candidate and client views on the portal?
- Can I have more than one user?
- How flexible is the system to add different languages?
- How does pricing work?
- How do I move to Invoice Monthly billing?
- Do we have to pay for the platform per user?
- Is there an ongoing cost of access to the platform?
- Is there a minimum number of checks required per month?
- How do I submit an invoice?
Initiating & Managing Checks
- How to use the 'Switch Account' feature
- Can I upload documents on candidate behalf?
- How to request your first check
- How to Upload Documents
- How to bulk upload candidates
- How can I avoid sending duplicate requests?
- How to modify check settings
- How to use the request dashboard filters
- How to Use the Date Filter
- How to add notes
- How to Find a Candidate's Signed Consent Form
- How to add re-screenings
- How do I cancel or delete a check?
- How do I purchase credits?
- How do I pay for checks?
Turnaround Times & Client Operations
- How long are typical turnaround times - country / check type?
- How does Veremark communicate with candidates?
- How long does it take Veremark to contact a candidate after a request is submitted?
- We have some very senior hires, will they go through the same candidate experience?
- Once initiated, what is the lead time for the information request to be sent to the candidates?
- Can I customise onboarding communications for new hires and employees?
- When do you opt to 'close' a non-responsive case? Do we get notified / liaised with?
- How many checks are completed without intervention?
- For non-profit, how does it work with volunteers?
- Is there a notification when a check is completed?
- Can we get a user access audit from the platform?
- What is the difference between reference checks and employment checks?
- Does the UI support language localisation?
Adjudication & Deciding Results
- What to do when a candidate's credit check returns a mismatch
- How do I change the status of a check
- How does Veremark score sentiment on reference checks?
- Where can I find completed checks in the interface?
- How to download candidate reports
- How to Create and Utilize Fit & Proper (F&P) Questionnaires with Integrated Signature Functionality
- Can Veremark assist with Adjudication?
- How to get started with Reference Checks
- What does each stage of a request mean?
- Can Veremark conduct searches on businesses?
- What is a Veremark Criteria?
- How to Add Multiple questionnaires in one single Reference check
- How can I download and review report?
UK Regional Checks
- A guide to UK Right to Work checks
- UK Government Updates Guidance On Right to Work Checks For Employers
- How to use the Imposter check feature for UK Right to Work checks
- As an employer what are my responsibilities for ID verification when performing Basic, Standard or Enhanced DBS checks?
- How to access your UK DBS settings & select a DBS role
- What are the 3 ID verification routes for Standard and Enhanced DBS Checks?
US Regional Checks
Partner Integrations
- HiBob Hiring (ATS) Integration
- Service Now Integration
- Rippling Integration
- HiBob Integration
- Ashby ATS Integration
- Pinpoint ATS Integration
- Vanta Integration
- SmartRecruiters ATS Integration
- Workable ATS Integration
- Greenhouse ATS Integration
- Lever ATS Integration
- Bullhorn ATS Integration
- JobAdder ATS Integration
- Teamtailor ATS Integration
- iCims Prime Integration
- LinkedIn TalentHub ATS Integration
- Is there a charge for ATS integrations?
- How long does an ATS/HRIS integration take?
Veremark API FAQs
- How does authorisation work with the Veremark API?
- How do I obtain an API key for testing, and who should I contact?
- What are the stages involved in a Background Check initiated via the API?
- Why are webhooks important for integrating with the Veremark API?
- How are webhooks triggered, and can they be triggered manually for testing?
- Is it possible to trigger a webhook without contacting Veremark?
- What is the recommended approach for setting up Criteria, especially for different countries and Check combinations?
- Can Parent and Child accounts be used for an API integration?
- When will reports be made available for the individual Background Checks and the candidate request (containing all Checks)?
- How can I monitor the progress and status of Background Checks initiated via the API?
- What are the prerequisites for launching the Veremark API in our production environment?
- How to get started with the Veremark API?